Contact & FAQ

🦷 Better Smile – Frequently Asked Questions

1. What makes the Better Smile Ultrasonic Toothbrush different?

Unlike traditional brushes, Better Smile uses high-frequency sonic vibrations and a 360° U-shaped design to clean every tooth surface simultaneously. It’s built for efficiency—2 minutes equals a full-mouth clean.

2. Is it safe for sensitive teeth and gums?

Yes. The soft food-grade silicone and low-impact ultrasonic technology are gentle on enamel and ideal for sensitive mouths. You can adjust the vibration mode to your comfort level.

3. How long does the battery last?

A full charge provides up to 10 days of use, depending on the mode and session length. It recharges magnetically on the included wireless base in about 90 minutes.

4. Is it waterproof?

Absolutely. Better Smile™ is IPX7 waterproof, meaning it’s safe to use in the shower and can be rinsed directly under water.

5. How do I use it correctly?

  1. Apply toothpaste evenly across the U-shaped brush head.

  2. Insert the brush, gently bite down, and activate your preferred mode.

  3. Move side-to-side for 45–60 seconds, then rinse and store on the charger.
    Simple, fast, and mess-free.

6. Can kids use it?

We recommend Better Smile for ages 12 and up. For younger children, we suggest parental supervision and using a smaller brush head if available.

7. Do you ship internationally?

Yes! We ship worldwide, with free shipping and 30-day money-back guarantee on all orders.

8. How long does shipping take?

  • NZ & AU: 5–10 business days

  • US & UK: 7–14 business days
    Tracking information is emailed as soon as your order ships.

9. What’s your return policy?

If you’re not completely satisfied, return your Better Smile within 30 days for a full refund—no questions asked. We believe in hassle-free, risk-free self-care.

10. How often should I replace the brush head?

For best results, replace every 3 months, or sooner if you notice wear. Replacement heads are available on our website.

11. Is the toothbrush noisy?

Not at all. It’s whisper-quiet, producing only soft vibrations—perfect for late-night routines.

12. Does it whiten teeth?

Regular use helps remove surface stains caused by coffee, wine, and smoking, leading to noticeably brighter teeth within a few weeks.